RETURNS POLICY

Last updated February 12, 2025

At Fetch, we aim to provide a secure and transparent platform for trading card enthusiasts. To maintain simplicity and clarity, all sales made through our marketplace are final.

Key Details:

• Final Sale: Once a purchase is completed, the buyer cannot return the item, except in cases outlined by Australia & New Zealand Consumer Law, such as goods that are not as described, faulty, or damaged.
• Item Description: Sellers are encouraged to provide accurate descriptions and detailed photos to avoid any misunderstandings.
• Consumer Guarantees Act: This policy does not affect your rights under the Australia & New Zealand Consumer Guarantees Act. If an item is faulty or misrepresented, the buyer is still entitled to a remedy.

Dispute Resolution:

• For any issues regarding the condition or authenticity of a card, buyers / sellers are requested to mediate the issue amongst themselves, if this cannot be done then they can contact our support team. We will investigate disputes on a case-by-case basis to ensure fairness for both parties.

By using our marketplace, buyers and sellers agree to these terms.

For further information or to report an issue, please contact hello@fetchtcg.com.